I sat here and listened to a recording of a phone call wherein the guy that called in was just plain trying to bate the tech agent into an argument, and all I could think is “I know at least one person who does that for fun”. Fortunately she doesn’t own a Dell computer. Unfortunately, I still pity whoever she gets a hold of when her laptop goes caput. Those people amuse me, and I can deal with them way too well… but someone’s gonna end up in tears. Maybe that’s the amusing part.